I Am a Front Desk Clerk

This supposedly originated from the Fairfiled Inn in Des Moines, Ia. It pretty much sums up what I do.
I am a Front Desk Clerk
I have degress in accounting, public relatons, marketing, business, computer science, civil engneering and Swahili. Of course I have the reservation that you booked 6 years ago even though you do not have a confirmation number and you think it was made under a name that starts with “x”. It is not a problem for me to get connecting, non-smoking, poolside, downstairs/outside suites (with 2 king size beds in each), four rollaways, and yes, I would be happy to install and stock a wet bar at no extra charge. Oh yes, I know it is my fault that we do not have a helicopter landing pad. I am a front desk clerk. I am expected to speak all languages. It is obvious to me that when you booked your reservation for Friday, you really meant Saturday. My computer has entrusted me with all your financal information and descisions. And yes, I can tell you from memory that your bill from March 16, 1989 contained a 24 cent phone charge because obviously, you never pay your phone charges. I understand that “McGillergerty’s Manufacturing”is a vast empre that will make or break our hotel. Yes, I am lying to you when I say we have no more rooms available. It is not a problem for me to quickly construct several more guest rooms. This time I will remember the helicopter landing pad.I am a front desk clerk. I am quite capable of checking 3 people in, 2 people out ,taking 5 reservations, answering 15 incoming calls and plunge the toilet in room 121, all at the same time. I always know where the best vegetarian, kosher, Mongolan, and BBQ restaurants are. I know exactly what to see and do in this city in under 15 minutes without spending any money. I take personal blame for airline delays, traffic jams, rental car flat tires (and the national debt as well.). I realize that you meant to book your reservation here; people often confuse us with the “Galaxy Delight Hotel”. Of course I can “fit you in”and yes, I would be happy to honor that special “one dollar rate” because you are affiliated with the Accounting and Bagel Club of North Africa.Yes, I will be happy to cash your “Japan Traveler’s Cheque” for real American dollars, even though it is for 10,000 yen. Of course I know the exchange rates, after all, I am a front desk clerk. We are expeced to smile, empathize, console, psell, downsell (and know when to do which),perform, sing, dance and fix the priters (all at the same time). I am a front desk clerk, I can do all thngs….(and try to look busy when the boss is around).
This will be especially true this weekend since it’s the Fla.-Ga. football game in Jacksonville. Since we are only about 40 miles from the stadium, we get very busy. It’s fun, though since I’m a Gator fan and most of the guests are Ga. fans. I love ribbing them when they lose. GO GATORS!!!!!!!


One Response to “I Am a Front Desk Clerk”

  1. nancyrosetta Says:

    You are a front desk clerk Sue.
    Embrace it.
    I loved reading that. I didn’t know that was your day job.
    I hope someday you will be able to quit your job and focus on your passion. I hope that for myself too…LOL.

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